Internal Frame of Reference and External Frame of Reference
If you have an Internal Frame of Reference Program, you insintively know when you have done a good job and you will want to solve all your own problems. You will want to solve all your own problems. You rearely ask for advice from other people. You make decisions on your own judgements, feelings and opinions. If you have an External Frame of Reference Program, you measure yourself against the feedback from other people. When faced with a challenge, you will seek facts, evidence, advice and opinions from other people and sources.
Internal Frame of Reference Program
Advantages – can stay motivated when there is little feedback or praise.
Disadvantages – internal standards may override, and sometimes cancel out, external evidence; will disregard evidence, facts, and sound advice from other people.
External Frame of Reference Program
Advantages – will make decisions based on concrete facts and evidence, or maybe just the ‘feel good’ factor so long as it comes from an external source; able to give excellent customer service and help to others.
Disadvantages – will get stressed when there is a lack of external feedback. Needs frequent feedback on performance to make good progress; will be indecisive if there is a lack of feedback