Well I made the comment about the hourly rate without knowing what type of work it was, I could have flippantly said that's very good for your average dentist or neuro surgeon.
Having "happy" employees depends on more than pay rates, but if the workers in an organisation feel they are under paid then it's really difficult to get them "happy", so pay rates are a critical factor.. but if other conditions are causing problems, then you can have a situation where they're thinking no amount of extra cash will make any significant difference
Ogipns comments are a really good example of how an employer is seen by a disgruntled employee, Ogion sees them as being worse than just indifferent to his interests, he attributes a malicious, vindictive quality to their behavior, remuneration doesn't appear to be the source of his dissatisfaction.
Customers can pick up on that, and if there's strong competition, or difficult economic circumstances that can really hurt the bottom line, especially if there's a strong service component to sales revenue.
Customers can be the best, or worst " free advertising" for a lot of businesses, and with the obvious qualifying condition that it can be dependant upon what the business is / does, I believe that Customers who believe they got excellent services / products will become repeat customers, and "sell" your business to friends and acquaintances, in both their private and professional relationships..and vice versa