This may come as a surprise to some of you, but occasionally the Moderators make mistakes. Over 500 games are being managed by 4 people. It's bound to happen. Personally, I think we have a pretty good track record.
However, when mistakes do happen, I would ask that people stay calm. It is not at all conducive to a solution to have multiple parties screaming at the mods regarding a problem we already know exists. We are always willing to listen to the community, and while blatant harassment is tolerated, it still isn't nice to do. : (
I truly am sorry that we can't always satisfy every member on the site, but we do our best. So, the next time something like this happens, please take a step back, put yourselves in our shoes, and at least try to approach us in a reasonable fashion. You are, after all diplomacy players.
And, once more, on behalf of the mods, I apologize for our mistakes.