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Registration Impossible

Posted: Sat Oct 27, 2018 3:40 pm
by Interdigitated
A friend of mine is trying to register an account to join our game, but for the last 3 days all attempts to register an account result in this error:

SMTP server error: 5.4.5 Daily user sending quota exceeded. s20-v6sm2775835eja.9 - gsmtp

Re: Registration Impossible

Posted: Sat Oct 27, 2018 3:59 pm
by Claesar
Please have him send an email to [email protected] and we'll sort it out. This is a known error which we're working hard to solve.

He might've sent an email already, but have him send another. We have a work-around.

Re: Registration Impossible

Posted: Sat Oct 27, 2018 4:35 pm
by ghug
The work around is waiting a day, which is a terrible work around.

We're working on actually fixing it.

Re: Registration Impossible

Posted: Sat Oct 27, 2018 7:30 pm
by jmo1121109
I've provided the moderator team a work around so they can provide a registration link even when the error occurs.

Re: Registration Impossible

Posted: Sun Oct 28, 2018 5:09 am
by bo_sox48
Update: the workaround isn't working, so we're working on working around the workaround.

Re: Registration Impossible

Posted: Sun Oct 28, 2018 11:50 am
by brainbomb
Hows that working out

Re: Registration Impossible

Posted: Sun Oct 28, 2018 12:00 pm
by Claesar
We're making it work.

Re: Registration Impossible

Posted: Fri Nov 16, 2018 6:47 pm
by Stutenandi
This still seems to be an issue for a friend of mine.

Re: Registration Impossible

Posted: Fri Nov 16, 2018 7:16 pm
by Claesar
Please have him email us at [email protected]

We currently have no open cases of people with registration issues; been able to provide all of them with an account.

Re: Registration Impossible

Posted: Fri Nov 16, 2018 8:08 pm
by yavuzovic
I experienced this months ago too. But I don't remember I received this message.

Re: Registration Impossible

Posted: Wed Jan 02, 2019 11:15 am
by GeneralGratton
Is this related to the current issues? We have some people waiting to register to start a new game, is there a workaround available or timeline on a fix please?

Re: Registration Impossible

Posted: Wed Jan 02, 2019 11:34 am
by Claesar
No, it's unrelated to the current issue. We have sent the problem to an expert, but he's very busy so we have no timeline. The holidays can't be helping either.

There's also no temporary fix. I currently can't create accounts either :-( Please be patient.

Re: Registration Impossible

Posted: Wed Jan 02, 2019 11:42 am
by GeneralGratton
Thanks for the reply